Policy

Our Policies

Shipping

Turnaround

All orders are created by hand and may require additional time to complete.  Under normal circumstances our turnaround time is between 3 - 5 days (not including weekends).

We Ship Nationwide

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

Order Tracking

When the tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Return Policy

When placing your order please keep in mind that each item is hand crafted upon your request.  If for some reason you desire to return an item you will be issued store credit and a restocking fee will apply.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.  When the item becomes available we will ship the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information.  We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What information do we collect?

We only collect information that we need that is related to your order.  This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

How is my information used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server.  This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.  We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your visit or store your shopping cart contents.  We use them only to track this information.